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If the product does not do the job...send it back! Where else can you try the product and send it back if you don't get the results?
This guarantee is only offered on specified products (including all static/electric collars and fence products, citronella spray collars and ultrasonic bark deterrents). To find out if your product has a performance guarantee then please locate the product page on our site, there you will see the period of time the Performance Guarantee applies and any other conditions that may apply.
If you find the product does not offer a performance guarantee or an upgrade guarantee, then that product is covered by warranty only. This guarantee is offered on a joint responsibility basis whereby the purchaser agrees to follow all instructions for use and training guidelines as outlined in the training manual.
Our Performance Guarantee
If the product does not perform satisfactorily, Bark Control Australia will refund the receipted purchase price (less cost of consumables and postage) provided:
- Goods are returned in reasonable condition.
- Goods must be returned in their original packaging (where possible with their accessories (excluding citronella/lemon spray refills). Packaging must be retained and kept in good order to claim any guarantee.
- Goods are returned with your original receipt within the specified period from date of invoice.
- A processing fee of 10% (min $19.00) of the purchase price will be charged on all returned items.
- The purchaser shall also pay the cost of postal return. Unless, the item is being sent back and replaced with an alternate product after consultation with Bark Control Australia. In this instance BCA will pay the return postage.
- ** PLEASE NOTE ** - The purchaser shall also pay the cost of all used consumables related to the original item purchased; e.g. replaceable batteries, collar straps that are cut or smelling of dog, spray refills and rolls of containment system wire and flags. Please avoid cutting the strap until you are confident the collar is working.
- If Products and packaging are not returned in as close to new condition allowing for general wear and tear Bark Control Australia reserves the right to not refund anything.
- All warranties are valid to the purchaser and are not transferable if product is onsold.
