Customer FAQs

The Most Common Questions Asked by Our Customers

Are Bark Collars safe?  How do I use the Remote Training Collar?  How I do set up my new Dog Containment Fence?  Here are our customers' most frequently asked questions.  Below you will find expert answers related to our Bark Control Collars, Remote Training Collars and Dog Fencing.

If you have any further questions about any of our products, feel free to call us at 1300 668 931.

My Dogs Need Bark Collars, But I Still Want Them to Bark at Night

My Dogs Need Bark Collars, But I Still Want Them to Bark at Night

17 March 2017  Neil Smith

Q. My dogs need bark collars. At night though, they are pretty good and only really bark when there is somet...

Two King Charles Cavaliers Barking Throughout the Day

Two King Charles Cavaliers Barking Throughout the Day

16 March 2017  Neil Smith

Q. I have two cavalier king Charles spaniel who are 5 years old.(brother and sister) There barking usually oc...

What Remote Training Collar is Best for a Deaf Puppy

What Remote Training Collar is Best for a Deaf Puppy

02 March 2017  Neil Smith

Q. I have a 12 week old Australian Shepherd x Kelpie that is about 5kgs, and very playful. We are starting ...

Can a Dog Wear a Bark Collar when it Already has a Containment System Collar

Can a Dog Wear a Bark Collar when it Already has a Containment System Collar

17 February 2017  Neil Smith

Q. We have an electric dog fence system where the dog wears a collar. If we were to get an electric bark col...

I have adopted a rescue dog, Jack Russel breed. He barks at anything that moves

I have adopted a rescue dog, Jack Russel breed. He barks at anything that moves

15 February 2017  Neil Smith

Q. Hello, I have adopted a rescue dog, Jack Russel breed. He barks at anything that moves, neighbours are com...

Why Are Citronella Collars Not Recommended for Working Dogs

Why Are Citronella Collars Not Recommended for Working Dogs

02 February 2017  Neil Smith

Q. Hi, why is the citronella collar not recommended for working dogs please? My situation is this: I have ...

I have the neighbours from hell. I own two Great Danes and they keep barking at my neighbours

I have the neighbours from hell. I own two Great Danes and they keep barking at my neighbours

30 January 2017  Neil Smith

Q. Please Help! I have the neighbours from hell. I own two Great Danes and they keep barking at my neighbours...

Do You Offer Rentals for Dog Training Collars

Do You Offer Rentals for Dog Training Collars

24 January 2017  Neil Smith

Q. Just wondering if you do a rental for the static remote dog training collars, like you do with the bark c...

A Remote Training Collar for a 12 Month Kelpie

A Remote Training Collar for a 12 Month Kelpie

23 January 2017  Neil Smith

Q. Hi, I am looking for a remote collar for a 12 month kelpie. It is to use for behavioural issues like con...

What is the best anti bark collar for my Dachshund

What is the best anti bark collar for my Dachshund

19 January 2017  Neil Smith

Q. What is the best anti bark collar for our 12kg Dachshund? A. For your Dachshunds, we have a couple of...

Female doberman who is a constant barker

Female doberman who is a constant barker

18 January 2017  Neil Smith

Q. I have a 2 and a half year old female doberman who is a constant barker and i've been having issues with ...

My German Shepherd doesn't stop barking... What would you suggest?

My German Shepherd doesn't stop barking... What would you suggest?

16 January 2017  Neil Smith

Q. I have a German shepherd about 15 months old, and doesn't stop barking at anything. He is very stubborn ...

My Siberian Husky like to howl, which bark collar is going to work?

My Siberian Husky like to howl, which bark collar is going to work?

13 January 2017  Neil Smith

Q. Hi Just wondering how much success you have had with your bark collars when used on Siberian Husky's. I h...

We're after a barking / training collar for our large Mastiff x Great Dane

We're after a barking / training collar for our large Mastiff x Great Dane

12 January 2017  Neil Smith

Q. We're after a collar for our large mastiff x great dane to help prevent excessive barking and possibly ...

Why Isn't the Electric Bark Collar Working on My Dog

Why Isn't the Electric Bark Collar Working on My Dog

10 January 2017  Neil Smith

Q. Hi, I recently purchased a Rechargeable Electric Bark Collar. It has had absolutely no effect. I fully ...

Should I Introduce a Remote Training Collar with a Husky

Should I Introduce a Remote Training Collar with a Husky

09 January 2017  Neil Smith

Q. I am just after some advice on your remote control training collars. I have a husky and a swiss shepherd...

My Dog is Intelligent and Has "Selective Hearing" and Only Comes When He Wants To

My Dog is Intelligent and Has "Selective Hearing" and Only Comes When He Wants To

05 January 2017  Neil Smith

Q. Hi, I have a working dog breed that picks and chooses when to come when called. Certain places he can be ...

Which Fence is Best for a Wandering Labrador on Acreage

Which Fence is Best for a Wandering Labrador on Acreage

03 January 2017  Neil Smith

Q. Hi, I am looking at an electric dog containment system for our wandering Labrador. We are on 40 acres, b...

What Can I Use to Stop the Neighbour's Dog Barking?

What Can I Use to Stop the Neighbour's Dog Barking?

30 December 2016  Neil Smith

Q. The neighbours have a neurotic maltese that barks at everything from behind 2.4m colorbond fence. Do you...

How Deep Does the Dog Containment Wire Need to be Buried?

How Deep Does the Dog Containment Wire Need to be Buried?

29 December 2016  Neil Smith

Q. Could you please tell me how deep the wire for a dog containment fence needs to be buried? Are there anyt...

My Dog Targets Younger Dogs at Our Local Dog Park - Help!

My Dog Targets Younger Dogs at Our Local Dog Park - Help!

28 December 2016  Neil Smith

Q. My 16 month old german shepherd is desexed and targets younger dogs at our local dog park, aggressively c...

The Citronella Spray Bark Collar Isn't Effective, So Now What?

The Citronella Spray Bark Collar Isn't Effective, So Now What?

28 December 2016  Neil Smith

Q. We have a German Shepherd x Coolie x Carne Terrier, she barks a lot when we are gone and we have received...

My Maremma is Getting a Bit Aggressive

My Maremma is Getting a Bit Aggressive

21 December 2016  Neil Smith

Q. I am after some help. I have a Maremma dog, she is great with our kids and grandkids. However, I am fin...

What Fence should I Use With My Siberian Husky

What Fence should I Use With My Siberian Husky

21 December 2016  Neil Smith

Q. I have a Siberian Husky and was wondering if the Innotek Basic Dog Fencing System would stop him from gett...

Is the Innotek SD-2025 Dog Fence Collar Compatible with the Innotek SD-2100 Dog Fence System

Is the Innotek SD-2025 Dog Fence Collar Compatible with the Innotek SD-2100 Dog Fence System

20 December 2016  Neil Smith

Q. Is the Innotek SD-2025 comparable with the SD-2100 collars? I currently have the Innotek SD-2100 dog fen...

Will A Remote Trainer Help Control My German Shepherd?

Will A Remote Trainer Help Control My German Shepherd?

14 December 2016  Neil Smith

Q. I have a German Shepherd 8 year old. I need something to control him especially while out walking - he c...

Doberman that is Barking Too Much

Doberman that is Barking Too Much

13 December 2016  Neil Smith

Q. What type of bark collar do I need. I have an almost 2 year old Doberman that for some reason insists on...

Is there an electric dog fence that can also be used for cats?

Is there an electric dog fence that can also be used for cats?

17 August 2014  Neil Smith

Q. I'm looking at purchasing an electric dog fence system. Is there one that works with cats, or do I need t...

Will an ultrasonic bark device work on my 4 greyhounds?

Will an ultrasonic bark device work on my 4 greyhounds?

30 June 2013  Neil Smith

Q. I have 4 greyhounds who aren't bad, but they bark when I leave for work at 3:30am. My neighbours are clos...

Our Maltese X scratches at the doors, windows and fence. Will a Training Collar help stop this?

Our Maltese X scratches at the doors, windows and fence. Will a Training Collar help stop this?

Q. I am looking for something for an 8yr old maltease X who scratches the colourbond fence, Windows & door. ...