Shipping and Returns

Author: Admin  

SHIPPING

At Bark Control Australia we offer the fairest shipping rates around.  We believe in a flat shipping rate no matter where you are in Australia!  We also believe a single flat shipping rate for ALL items is not fair when you are just ordering replacement batteries for example.  The table below is indicative of the cost of shipping for most items based on weight.  You can check the shipping charge at anytime on the top right of any product page.  Priority Express Post can be selected as a further option on most products.

At Bark Control Australia we utilize the Australia Post E-Parcel System to deliver all our products.  Due to the value of some of our products we require a signature at collection.  Alternatively a slip will be left and the parcel collected from your nearest Post Office.

Parcels under 200grams   (batteries and replacement straps etc) $6.50
201grams-700grams  (Most Bark Collars Units, small remote trainers) $12.90
701grams-7.00kg  (Larger Remote Trainers and Containment Systems)  $15.50
7.01kg and above  (Kennel Runs and other large orders) Calc. on EParcel  Rates


Whats your shipping policy?

Bark Control Australia utilizes the Australia Post E Parcel system 

Freight/LTL policy?

Once you sign for palletized freight, you own the product. Most of the time freight company and manufacturers do not approve insurance claim, once you sign for freight free & clear. Hence we suggest you inspect freight before you sign for product. If the item is damaged , please refuse the product.

How long does it take to get products?

Depends on the product and your location. Shipping time is anywhere between 1-7 days for delivery. Out of Stock items may take longer.  Complex or specialized products may also take longer to be shipped.  Orders received by 3.00pm Qld time are dispatched the same day.  Express post options are available on most products if you require the product urgently.
Some products comes direct from the manufacturer, and delivery depends on the shipping time frame of the manufacturer.

Where do you ship? Do you ship international?

We only ship within the boundaries of the states of Australia. We may reject some addresses, PO boxes or zip codes. 

 

RETURNS

Whats your return policy?

30 DAY MONEY BACK GUARANTEE

At Bark Control Australia we offer an unconditional, no questions asked 30 day money back guarantee on all unused and unopened items, we stock.

If you get the product home and decide you do not want to keep it or your circumstances change between purchasing and the product arriving you have the option to return it to us.

A processing fee of 10% (min $19.00) of the purchase price will be charged on all returned items.


We will do replacement for products that are damaged by carrier, defective, or wrong item due to our fulfillment errors. Sometimes defective items have to be replaced by the manufacturer and falls under manufacturers warranty & proper intended use. Please note, you will have the manufacturers warranty even after the expiration of return policy.

What does your return policy not cover?

Not limited to, but certain cases of returns are not allowed.
* You have used the product. (Your return is automatically void)
* You thought the product would be for something other than what our description states

Special Cases

In certain extraordinary circumstances, refund/exchange may be arranged. (Don't assume this, as they are rare and most manufacturers don't allow returns).

Returns do not include postage and handling and will be processed within thirty working days of receipt of the goods. The product must be returned in original condition and packaging, with all accessories and contents. 

We recommend that you return the product via Australia post and you must pre pay all returns postage, you assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with Australia post. Bark Control Australia reserves the right to refuse to accept, and to return, parcels that arrive COD or have "More To Pay" stamped on them.