If you are not seeing results with the product, get in touch. We will provide tips and troubleshooting to see if we can get this working as it should. If we can't get the results for you, send it back! This guarantee is offered on a joint responsibility basis whereby the purchaser agrees to follow all instructions for use and training guidelines as outlined in the product manual or our directions. This guarantee is only offered on specific products. They include:
- All static electric Bark Collars (30-days)
- Containment Fence Systems (30-days)
- Citronella Spray Bark Collars (14-days)
- Vibration and Ultrasonic Devices (14-days)
To find out if your product has a performance guarantee, please locate the corresponding product page on our site and find the period of the performance guarantee is applied for and any other conditions that may apply. If you find the product does not offer a performance guarantee, then that product is covered by warranty only if faulty. If your product is not working for your situation, you will need to contact us on 1300 668 931 within the guarantee time period and request and RMA (Return Merchandise Authorisation) number. To be eligible for your refund or upgrade, your product must be returned to our mailing address (19/33-43 Meakin Road, MEADOWBROOK, QLD, 4131) within 14 days of receiving the RMA. As soon as we receive the product, we will process your refund/upgrade. If the product does not effectively reduce or remove the issue, Bark Control Australia will refund the receipted purchase price (less cost of consumables, fees and postage) provided:
- The goods are returned in re-sellable condition.
- The goods are returned with their accessories where possible (excluding citronella refills and used fence wire). The packaging is not required for the return, however, it is recommended to return the packaging if it is still in good condition.
- The goods are returned with the RMA number or a copy of the original invoice in the packaging for our reference.
- An admin processing fee of 5% of the purchase price will be charged on all returned items. If you are upgrading from one product to another, we will waive this fee.
- The purchaser shall also pay the cost of postal return
- The purchaser shall also pay the cost of all consumables related to the original item purchased. This includes batteries, citronella refills, dog fence wire, collar straps that have been trimmed and any product with excessive dirt, hair or odour. A price list can be found HERE.
- If the product/s are not returned in close to new condition, allowing for general wear and tear, Bark Control Australia reserves the right not to refund anything.
- All guarantees and warranties are valid to the purchaser and are not transferrable if the product is on-sold.
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Batteries |
Consumable | Price Deducted | Products Used In |
RFA-67 |
$8 |
PetSafe Basic Bark Collar, PetSafe Ultralight Fence Receiver Collar |
RFA-188 |
$23 |
PetSafe Deluxe Little Dog Spray Bark Collar, PetSafe Little Dog Fence Collar |
3v CR2032 2-pack |
$6 |
PetSafe Ultrasonic Bark Collar |
9v Alkaline Battery |
$5 |
DT-190 Bark Collar, PetSafe Stubborn Dog Fence Collar |
6v Alkaline L1325 |
$7 |
DT-Ultra Min-e 2090, PetSafe Barking Collar, SportDOG SBC-8 |
DogWatch 3v Battery |
$15 |
DogWatch R7m Premium Collar, DogWatch R12m Standard Collar |
DogWatch 3.6v Battery |
$18 |
DogWatch R9 Premium Collar, DogWatch R12 Standard Collar |
Spray Refills |
Consumable | Price Deducted | Products Used In |
Citronella Spray Refill Can* |
$23 |
PetSafe Deluxe Little Dog Spray Bark Collar |
PetSafe Spray Collar Refill Cartridges* |
$12 |
PetSafe Rechargeable Spray Bark Collar |
Collar Straps |
Consumable | Price Deducted | Products Used In |
PetSafe Red Nylon Collar Strap |
$20 |
PetSafe Basic Bark Collar, PetSafe Ultralight Fence Collar, PetSafe Stubborn Dog Fence Collar |
3/4" Heavy Duty Collar Strap |
$16 |
Various |
1" Heavy Duty Collar Strap |
$20 |
Various |
DT Ultra Min-e Replacement Strap |
$33 |
DT Ultra Min-e Bark Collar |
Boundary Wire |
Consumable | Price Deducted | Products Used In |
PetSafe Boundary Kit |
$93 |
PetSafe Fence Systems and SportDOG Fence Systems |
DogWatch Boundary Kit - 150m or 300m |
$110 or $220 |
DogWatch, Dogtra and CatWatch Fence Systems |
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