We deliver Australia-wide from our Brisbane warehouse. Available delivery or pick up options and costs are displayed in the shopping cart or during checkout after you enter your postcode.
Delivery timeframes begin after dispatch and are estimates only. Delays may occur during peak periods, public holidays, severe weather or carrier network disruptions.
Delivery is available Australia-wide. Orders are dispatched from our Brisbane warehouse, depending on your delivery location and available stock.
Orders containing multiple items may be split into multiple parcels and may be delivered at different times. When this occurs, you will receive a separate shipment email and tracking number for each parcel.
Metro areas: Estimated delivery within 3–5 business days after dispatch.
Regional and remote areas: Estimated delivery within 3–10 business days after dispatch.
Actual delivery times depend on the destination and any unexpected delays.
Express Shipping is available for most products. It is not available for citronella spray collars, aerosol refill cans or oversized products that cannot be sent through the Australia Post network, including selected ramps and crates.
Estimated delivery to eligible metro destinations is 1–2 business days after dispatch. Regional and remote destinations may take longer.
Orders for in-stock items placed and paid for before 2:00 pm AEST, Monday to Friday, are normally dispatched from our warehouse that same business day.
Same-day dispatch does not apply on weekends or public holidays. Orders placed after the cutoff are normally dispatched on the next business day.
Products displayed as available for preorder will be dispatched once stock arrives. An estimated availability date will be provided where possible.
Pickup is available from our Meadowbrook warehouse. Place your order online and select Collect from Warehouse as the delivery option. A shipping address must still be entered during checkout.
Orders placed during business hours are typically ready within one hour. Orders placed outside business hours will normally be ready early on the next business day.
Pickup hours: Monday to Friday, 8:30 am–4:30 pm, excluding public holidays.
Delivery fees are calculated according to the parcel's physical or cubic weight, dimensions, delivery destination and selected shipping service.
The available delivery options and exact costs for your order will be displayed in the shopping cart or during checkout after you enter your postcode.
Most orders are sent with Australia Post. Larger or oversized products may be delivered by another courier service.
Once your order has been processed by our warehouse, you will receive a shipment confirmation email containing your tracking number and carrier details.
Australia Post deliveries can be followed through the Australia Post Tracking Portal.
Tracking may initially show as pending and will update after the parcel receives its first carrier scan.
Signature Required is selected by default at checkout. Australia Post or the applicable courier will request a signature when the parcel is delivered.
If nobody is available to accept the parcel, it may be taken to a nearby Post Office or collection point. The carrier will provide collection instructions where applicable.
It is the recipient's responsibility to collect the parcel within the carrier's nominated collection period.
Eligible Australia Post deliveries may be redirected to a safe location using Safe Drop through your MyPost account. The email address or mobile number on your order may need to match the details registered to your MyPost account.
When Authority to Leave or Safe Drop is selected, the parcel may be delivered without obtaining a signature.
We cannot accept responsibility for loss, theft or damage that occurs after the carrier records an authorised delivery at the nominated location.
