Warranty & Guarantees

Author: Admin  

At Bark Control Australia we believe we offer the most comprehensive guarantees on the internet today.  Here's why:

  • All our products are covered by genuine Australian Distributor warranties. 
  • We offer a 60 day money back guarantee if you change your mind about a product before using it. 
  • Performance Guarantees are offered on most products to ensure you get a product that works. 
  • Find a cheaper price on any Australian website and we guarantee to match that price.  

"Shop with Peace of Mind and ...Confidence!

WARRANTIES

All products sold by Bark Control are covered by genuine Australian Distributor warranties. 

**NOW** ALL PETSAFE, INNOTEK and SPORTDOG PRODUCTS HAVE A FULL 3 YEAR WARRANTY**

Unless otherwise stated all warranties are for 12 months from the date of purchase.  This warranty covers intrinsic component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Damage from dogs chewing is not covered under warranty.

Bark Collars, Remote Trainers and Containment Systems supplied by PetSafe, SportDog Innotek and D T Systems will be repaired or replaced for a period of Three Years from original invoice date (excluding D T Bark Collars which have a two year full warranty only).  This warranty covers intrinsic component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. 

In no event shall Bark Control Australia be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this Product.

Should your unit require servicing, please call us first on 1300 668 931 to check first if an operator can help you over the phone.

If your product must be returned we will provide a mailing address for the unit to be returned.

Enclose your Sales Receipt, a note detailing the problem and ensure we have your current return address and phone number.

 

60 DAY MONEY BACK GUARANTEE

At Bark Control Australia we offer an unconditional, no questions asked 60 day money back guarantee on all unused and unopened items, we stock.

If you get the product home and decide you do not want to keep it or your circumstances change between purchasing and the product arriving you have the option to return it to us.

A processing fee of 5% (min $9.00) of the purchase price will be charged on all returned items.

Any item that has been removed from its original packaging and/or used in any way is not covered by our 60 day money back guarantee policy.

 

PERFORMANCE GUARANTEE

This guarantee is only offered on specified products.  If the product does not offer a performance guarantee or an upgrade guarantee, then that product is covered by warranty only.

This guarantee is offered on a joint responsibility basis whereby the purchaser agrees to follow all instructions for use and training guidelines as outlined in the training manual.

If the product does not perform satisfactorily, Bark Control Australia will refund the receipted purchase price (less cost of consumables and postage) provided that:

·         Goods are returned in reasonable condition.

·         Goods must be returned in their original packaging with their accessories (excluding citronella/lemon spray refills).  Packaging must be retained and kept in   good order to claim any guarantee.

·         Goods are returned with your original receipt within the specified period from date of invoice.

·         Goods are not damaged in transit.

·         A processing fee of 10% (min $19.00) of the purchase price will be charged on all returned items.

·         The purchaser shall also pay the cost of postal return

·         The purchaser shall also pay the cost of any consumables related to the original item purchased; e.g. replaceable batteries, collar straps, spray refills and rolls of containment system wire and flags. 

·         If Products and packaging are not returned in as close to new condition allowing for general wear and tear Bark Control Australia reserves the right to not refund anything.

 

PRICE MATCH GUARANTEE

  We guarantee to match any Australian competitors advertised price at the time of purchase (excludes auction sites).  This price is inclusive of all postage and handling costs. 
 

DO NOT SEND ANY ITEMS BACK TO BARK CONTROL AUSTRALIA WITHOUT HAVING FIRST SPOKEN TO A BARK CONTROL AUSTRALIA STAFF MEMBER OR UNTIL RECEIVING A REPLY VIA EMAIL WITH RETURN INSTRUCTIONS.