Delivery Locations
Delivery is available Australia-wide. Items are shipped from our Brisbane warehouse.
Some orders with multiple items may be split and arrive in different parcels. You will receive multiple shipment emails or tracking numbers to advise you of this.
eParcel Shipping
Metro Areas: The estimated delivery time to metro areas is 3-5 business days.
Regional Ares: The estimated delivery time to regional areas is 3-10 business days.
Express Shipping
Express Shipping is available on all products excluding citronella spray collars and refill cans, and larger items that AusPost do not send (some ramps and crates).
Estimated delivery time is 1-2 business to metro areas.
Same Day Despatch
All orders placed before 2:00pm AEST Monday to Friday are despatched from our warehouses that same day. Same day despatch excludes public holidays and weekends. Some out of stock items can be pre-ordered for when stock arrives, we will provide an ETA at the time of the order for when it is expected to be despatched.
Pick Up
Pick up is available from our warehouse in Meadowbrook, QLD, 4131. If you would like to pickup your order, you can place the order online and select Collect from Meadowbrrok Warehouse as the shipping method. It will typically take 1 buisness hour to pack your order. Pick up is available during office hours only (Mon-Fri 8am-5pm).
Delivery Fees
Delivery Fees vary depending on the weight of your total order. Generally, the heavier the item is, the higher the delivery fee will be.
Please note: Express Post is calculated on the total order weight and delivery location. To calculate express post on your order, you can use the shipping calculator in the cart.
Track & Trace
A majority of orders placed with us are shipped with Australia Post, with larger items being shipped via a courier service. Once you order has been processed by our warehouse, you will recieve an email with your tracking number. You can track your order from dispatch to delivery via the Australia Post Tracking Portal.
Please Note: The tracking number will become active once it has been scanned by Australia Post.
Signature Required (Recommended)
Signature Required will be selected by default at the checkout, and Australia Post will request a signature upon delivery. If the order is taken to a local Post Office for collection, it is your responsibility to collect.
Authority to Leave
With an Australia Post account, you can choose to give permission for the delivery driver to leave your order at the address of delivery.
If you select Authority to Leave, we can not be held responsible for lost, stolen or damaged products.
