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FAQ
- Are you an Australian Business?
- Why should I buy from Bark Control Australia?
- Do I have to order online?
- What payment methods do you offer?
- Is it safe to order from your site?
- How much is shipping?
- How will my parcel be sent?
- When will my product be dispatched?
- How long will my order take to be delivered?
- Where do you ship to?
- Can you deliver to a PO Box?
- Do you offer a money back guarantee?
- What is your Performance Guarantee?
- How does your Price Match Guarantee work?
- Do your products have Australian warranties?
- Do you have to send my product overseas to be serviced?
Are you an Australian Business?
Yes we are! Our Australian Business Number is: 57 171 036 220. All orders are shipped from within Australia and all products have Australian based warranties.
Why should I buy from Bark Control Australia?
Bark Control Australia is an Australian owned family company that are real experts in using the products we sell to fix dog behaviour issues. We are not simply internet retailers. We provide expert advice both before and after sales to ensure you get the best possible result from your purchase...click here to read more!
Do I have to order online?
No feel free to call one of our experienced team during our office hours (8am-5pm AEST) if you would like any assistance choosing a product or if you would prefer ordering over the phone.
What payment methods do you offer?
You have the flexibility to use:
- Visa
- Master Card
- Paypal
- Electronic Bank Transfer
- Cheque
- Money Order
Is it safe to order from your site?
At Bark Control Australia we take internet security very seriously. We utilise the best in SSL (Secure Socket Layer) technology which cannot be breached by hackers. You can view the GeoTrust SSL certificate in the left column of our website. This ensures server security.
We also use SecurePay and the Commonwealth Bank to ensure our website is a safe place to use your credit card.
How much is shipping?
At Bark Control Australia we offer the fairest shipping rates around. We believe in a flat shipping rate no matter where you are in Australia! We also believe a single flat shipping rate for ALL items is not fair when you are just ordering replacement batteries for example. The table below is indicative of the cost of shipping for most items based on weight. You can check the shipping charge at anytime on the top right of any product page. Priority Express Post can be selected as a further option on most products.
| Parcels under 250grams (batteries and replacement straps etc) | $6.50 |
| 251grams - 2.0kg (Most Bark Collars Units, small remote trainers) | $9.90 |
| 2.1kg - 5.00kg (Larger Remote Trainers and Containment Systems) | $12.50 |
| 5.01kg and above (Kennel Runs and other large orders) | Calc. on EParcel Rates |
How will my parcel be sent?
At Bark Control Australia we utilize the Australia Post E-Parcel System to deliver all our products. If your order is especially urgent you can choose to have your parcel shipped Express Parcel Post for faster delivery. Due to the value of some of our products we require a signature at collection. Alternatively a slip will be left and the parcel collected from your nearest Post Office.
When will my product be dispatched?
If your order is placed before 3.30pm AEST on any business day your parcel will be dispatched that same day! This means that we can ship to over 75 % of Australia overnight if Express Parcel Post is chosen as your shipping method.
How long will my order take to be delivered?
This depends on when you place your order, your location and the method of delivery you choose. 75% of the population can have orders overnight if ordered before 3.30pm AEST that same business day. Alternatively remote areas can take up to 7 business days for delivery.
Items that are on back order will be dispatched as soon as possible upon the arrival of the item. Large items like kennel runs need to be shipped by independent heavy freight carriers and delivery times may vary.
Where do you ship to?
We ship throughout Australia and its territories. Please contact us us if you are outside Australia and wish to order our products.
Can you deliver to a PO Box?
Yes we can! However due to the size of kennel runs they must be delivered to a physical address not a PO Box..
Do you offer a money back guarantee?
At Bark Control Australia we offer an unconditional, no questions asked 60 day money back guarantee on all unused and unopened items, we stock.
If you get the product home and decide you do not want to keep it or your circumstances change between purchasing and the product arriving you have the option to return it to us.
A processing fee of 5% (min $9.00) of the purchase price will be charged on all returned items.
Any item that has been removed from its original packaging and/or used in any way is not covered by our 60 day money back guarantee policy. However you may be covered by our performance guarantee below?
What is your Performance Guarantee?
If the product does not do the job...send it back! Where else can you try the product and send it back if you don't get the results. This guarantee is only offered on specified products (including all static/electric collars and fence products, citronella spray collars and ultrasonic bark deterrents). If the product does not offer a performance guarantee or an upgrade guarantee, then that product is covered by warranty only.
This guarantee is offered on a joint responsibility basis whereby the purchaser agrees to follow all instructions for use and training guidelines as outlined in the training manual.
If the product does not perform satisfactorily, Bark Control Australia will refund the receipted purchase price (less cost of consumables and postage) provided:
- Goods are returned in reasonable condition.
- Goods must be returned in their original packaging (where possible with their accessories (excluding citronella/lemon spray refills). Packaging must be retained and kept in good order to claim any guarantee.
- Goods are returned with your original receipt within the specified period from date of invoice.
- A processing fee of 10% (min $19.00) of the purchase price will be charged on all returned items.
- The purchaser shall also pay the cost of postal return. Unless, the item is being sent back and replaced with an alternate product after consultation with Bark Control Australia. In this instance BCA will pay the return postage.
- The purchaser shall also pay the cost of any consumables related to the original item purchased; e.g. replaceable batteries, collar straps, spray refills and rolls of containment system wire and flags.
- If Products and packaging are not returned in as close to new condition allowing for general wear and tear Bark Control Australia reserves the right to not refund anything.
How does your Price Match Guarantee work?
We guarantee to match any Australian competitors advertised price at the time of purchase (excludes auction sites). This price is inclusive of all postage and handling costs.
Do your products have Australian warranties?
All products sold by Bark Control are covered by genuine Australian Distributor warranties.
**NOW** ALL PETSAFE, INNOTEK, DOGTRA and SPORTDOG PRODUCTS HAVE A FULL 3 YEAR WARRANTY**
Unless otherwise stated all warranties are for 12 months from the date of purchase. This warranty covers intrinsic component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Damage from dogs chewing is not covered under warranty.
Bark Collars, Remote Trainers and Containment Systems supplied by PetSafe, SportDog Innotek and D T Systems (except bark collars) will be repaired or replaced for a period of Three Years from original invoice date (excluding D T Bark Collars which have a two year full warranty only). This warranty covers intrinsic component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures.
In no event shall Bark Control Australia be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this Product.
Should your unit require servicing, please call us first on 1300 668 931 to check first if an operator can help you over the phone.
If your product must be returned we will provide a mailing address for the unit to be returned. This might not be to our location for some products, but to the Australian service centre for the item concerned.
Do you have to send my product overseas to be serviced?
No. All warranty and servicing is handled by Australian Distributors in Australia. In fact all Dogtra products are serviced by Bark Control Australia by Australia's most experienced Dogtra technician.