Yes, we are! Our Australian Business Number is: 58 613 060 665. All orders are shipped from within Australia and all products have Australian-based warranties.
Bark Control Australia is an Australian-owned family company that are real experts in using the products we sell to fix dog behaviour issues. We are not simply internet retailers. We provide expert advice both before and after sales to ensure you get the best possible result from your purchase. Read more About Us here!
No, feel free to call one of our experienced team during our office hours (8am-5pm AEST Mon-Fri) if you would like any assistance choosing a product or if you would prefer ordering over the phone.
You have the flexibility to use:
At Bark Control Australia we take internet security very seriously. We utilise the best in SSL (Secure Socket Layer) technology which cannot be breached by hackers. You can view the certificate information by clicking on the padlock icon in your Browser's URL Bar. We also use FatZebra as our credit card processor and Commonwealth Bank for our bank transfers.
At Bark Control Australia we offer the fairest shipping rates around. The table below is indicative of the cost of shipping for most items based on weight. You can check the shipping charge at any time on the right of any product below the "add to cart button".
|over 5kg||Calculated based on weight and postcode|
At Bark Control Australia, we use the Australia Post e-Parcel System to deliver most of our products. If your order is especially urgent, you can choose to have your parcel shipped Express Parcel Post for faster delivery. Due to the value of some of our products, we highly recommend a signature at collection on all parcels. See more on shipping here
If your order is placed before 2pm AEST on any business day, your order will be dispatched that same day! Orders placed after 2pm or on weekends and Public Holidays are dispatched the next business day. This excludes pre-orders or custom order products.
This depends on when you place your order, your location and your method of delivery. Most metro areas will see orders in 3-5 business days, regional areas can see up to 10 business days with e-parcel. Express post can be 1-2 days for Metro areas or 3-5 days for regional areas. Please note: Bark Control Australia does not take responsibility for any delivery delays outside of our control. We will ship as advised using the best method possible, however any delays due to the courier provider are outside of our control and will not be reimbursed for. Once your order leaves our warehouse, any delays are out of our control, but we will do our best to help out in these situations to ensure you are provided with the best customer experience possible.
We ship throughout Australia and it's territories. Please contact us if you are outside of Australia and wish to order our products.
Yes, we can! Using the Australia Post Network for most of our items, we can deliver to a PO Box or Parcel Locker. Larger items such as ramps and crates will use a courier service, and cannot be delivered to a PO box.
At Bark Control Australia, we offer a no-questions-asked 60-day Money Back Guarantee on all unused and unopened items purchased from us. If you get the product home and you decide you do not want to keep it, or your circumstances change, you have the option to return it to us. You will need to contact us on 1300 668 931 within the 60-day time period and request and RMA (Return Merchandise Authorisation) number. To be eligible for your refund, your product must be returned to our mailing address (19/33-43 Meakin Road, MEADOWBROOK, QLD, 4131) within 14 days of receiving the RMA. The cost of returning the item is up to the purchaser. As soon as we receive the product, we will process your refund. An admin processing fee of 5% of the purchase price will be charged on all returned items. Any item that has been removed from it's original packaging and/or used in any way is not covered by our 60-day money back guarantee policy. However, you may still be covered by our performance guarantee below.
If the product does not do the job, send it back! Where else can you try the product
and send it back if you don't get the results? This guarantee is only offered on specific products. They
We guarantee to match any Australian competitors advertised price at the time of purchase (excludes auction sites). This price is inclusive of all postage and handling costs. Differing warranties, guarantees and terms of purchase through competitors are also taken into account when considering price matching. Read more about our Best Price Guarantee here.
All products sold by Bark Control Australia are protected by Australian Warranties to cover manufacturing faults. Items confirmed faulty will be either replaced or repaired. In no event shall Bark Control Australia be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this Product. Please read here for more warranty information.
No, all warranty and servicing is handled by Australian Distributors in Australia. In fact, all Dogtra products are serviced by Bark Control Australia by Australia's most experienced Dogtra technician.
While electric collars are now legal in most areas of the country, legislation differs in each state. Please contact your local authorities for information on your local restrictions / requirements. The decision to purchase and the correct use of dog training equipment purchased through Bark Control Australia is the responsibility of the purchaser. Please feel free to call on 1300 668 931 if you have any queries.